SMART Spine Institute & Surgery Center

Website Accessibility Statement

Last Updated: April 2026

Plain Language Summary: SMART Spine Institute & Surgery Center is committed to making our website accessible to everyone, including people with disabilities. We strive to meet WCAG 2.1 Level AA standards. If you encounter any barriers on our site, please contact us at info@mysmartspine.com or call 626-445-0326 and we will be glad to help.

 

Our Commitment to Accessibility

SMART Spine Institute & Surgery Center is committed to ensuring that our website, https://mysmartspine.com, is accessible to all users, including individuals with disabilities. We believe that every person has the right to access health information and services with dignity, equality, comfort, and independence.

We are actively working to increase the accessibility and usability of our website and in doing so, we adhere to many of the guidelines and criteria of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

 

Accessibility Standards We Follow

Our accessibility efforts are guided by the following recognized standards and frameworks:

  • Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized standard for web accessibility.
  • Americans with Disabilities Act (ADA) — we strive to meet applicable ADA requirements for digital accessibility.
  • Section 508 of the Rehabilitation Act — where applicable, we align our practices with federal accessibility requirements.

 

These guidelines help ensure our website content is:

  • Perceivable — Information and user interface components are presentable to users in ways they can perceive.
  • Operable — User interface components and navigation are operable by all users.
  • Understandable — Information and the operation of the user interface is understandable.
  • Robust — Content can be interpreted reliably by a wide variety of user agents and assistive technologies.

 

Accessibility Features on Our Website

We have implemented and continue to improve upon the following accessibility features:

Assistive Technology Support

  • Our website is designed to be compatible with screen readers, including JAWS, NVDA, and VoiceOver.
  • We use semantic HTML markup to ensure proper navigation and reading order for assistive technologies.
  • Interactive elements, forms, and buttons include descriptive labels and ARIA attributes where appropriate.

 

Visual Accessibility

  • Text and background color combinations are designed to meet minimum contrast ratio requirements.
  • Text can be resized up to 200% without loss of content or functionality.
  • Images include descriptive alternative text (alt text) so their meaning is conveyed to screen reader users.
  • Our site does not rely solely on color to convey information.

 

Navigation & Structure

  • Pages use clear, consistent heading structures to aid navigation.
  • Keyboard navigation is supported throughout the website.
  • Skip-to-content links are available to help users bypass repetitive navigation menus.
  • All links include descriptive text so their purpose is clear out of context.

 

Multimedia

  • Video content on our site includes or will include captions and/or transcripts where applicable.
  • Audio-only content includes transcripts.
  • No content on our site flashes more than three times per second, which could trigger seizures in sensitive users.

 

Accessibility Menu & Widget

SMART Spine Institute & Surgery Center provides an accessibility widget powered by UserWay (userway.org) that allows users to customize their browsing experience. This widget can be activated by clicking the accessibility icon located in the corner of the page.

The accessibility menu offers features including:

  • Font size adjustment
  • High contrast and color inversion modes
  • Text spacing and line height adjustments
  • Cursor enlargement
  • Reading guide and focus mode
  • Keyboard navigation enhancements

After clicking the accessibility icon, please allow a moment for the menu to fully load before making your selections.

 

Known Limitations & Ongoing Efforts

While we strive to ensure that all pages and content on our website are fully accessible, some content may not yet fully meet the strictest accessibility standards. This may be due to:

  • Third-party content or embedded tools over which we have limited control.
  • Legacy content that is in the process of being updated.
  • Technological limitations for certain types of specialized content.

We are continuously auditing and improving our website. Accessibility improvements are an ongoing priority for our team, and we are committed to resolving any known issues as promptly as possible.

 

Third-Party Content

Our website may include content, tools, or links provided by third-party services such as embedded videos, maps, or social media feeds. While we encourage our third-party partners to meet accessibility standards, we cannot fully control or guarantee the accessibility of third-party content.

If you encounter accessibility barriers within third-party content embedded on our site, please let us know and we will do our best to provide an accessible alternative or workaround.

 

We’re Here to Help

If you are experiencing difficulty accessing any content on our website, or if you require information in an alternative format, please do not hesitate to reach out. We are committed to providing the information and services you need in a way that works for you.

Our team is available during normal business hours to assist you by phone, email, or in person at our Arcadia office.

 

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or believe your privacy has been violated, please contact our Privacy Officer:

SMART Spine Institute & Surgery Center

131 E Huntington Dr, Arcadia, CA 91006

Phone: 626-445-0326

Email: privacy@mysmartspine.com

Website: www.mysmartspine.com

 

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may also contact the U.S. Department of Justice Civil Rights Division for ADA-related complaints at www.ada.gov or 1-800-514-0301 (voice) / 1-800-514-0383 (TTY).